Manage Multiple User Profiles

There are two ways to create and manage multiple account profiles for your organization, users, clients, or brands - via the Dashboard or API.

Using the Dashboard

If your Ayrshare account is entitled to manage multiple profiles, then you will see the option for User Profiles in the left-hand navigation.

If your account does not have the option to manage profiles, then contact your Ayrshare representative or contact us to upgrade.

Create a New Profile

Click the Add Profile button and enter your User Profile Title.

Switch to the New Profile

You will see the new Profile show up in the Active Profiles section. You can now click on the switch to this profile icon to switch to that User Profile.

When you switch to a different User Profile, you will see that profile name shown in the top left of the screen under the profile icon.

You can always switch back to your primary account profile by clicking the switch profile link next to the Primary Profile or by clicking the Switch to Primary button at the top of the User Profiles page.

From here you are acting as your client/user and can post on their behalf by going the the Post page.

Get the Profile Key

The Profile Key is used to post on behalf of the profile with the API. Switch to a User Profile and go to the Profile Key page in the left-hand navigation of the Dashboard to get that profile’s Key. When making an API call, be sure to include your API_KEY and PROFILE_KEY in the header.

You also receive the Profile Key when you create a new User Profile using the /profiles/profile endpoint. This is the preferred method to get the Profile Key.

Invite a Team Member

You can create Users Profiles for members of your team. By default, Team Members have an Ayrshare account with full access/admin rights to the dashboard and count as a new User Profile. Please note, you may restrict access by locking the Primary Profile.

You can only invite team members who have not yet been registered with Ayrshare. If you want to use an already registered email, please have the user login to the dashboard, go to the Account page, and click the Delete button.

In the User Profiles page, switch to your Primary Profile and click the + Add Profile button at the top of the page.

In the pop-up modal, click the checkbox “Create a team member profiles with admin rights” box and enter your team member’s email address.

Click Add Team Profile and an email is sent to the team member’s email address with a link to activate their account.

Team Member Status

Once the team member has accepted the invite you will see a green check mark next to the Team Member tag.

If the team member has not yet accepted the invite you may resend it by clicking the mail icon.

Team Members Contacting Support

For security, only registered team members may contact support on behalf of a business. We will not be able to assist if they are not registered and verified as a team member of your business.

Reactivate a Suspended User Profile

Suspension Reason

When a User Profile gets suspended due to a social network violation (such as a Facebook community standards violation), you will receive a detailed notification email. This email contains important information about the suspension, including the specific reason and the affected User Profile.

To locate this notification email:

1. Search your inbox using the RefId of the suspended User Profile
2. The email subject will clearly indicate a suspension has occurred

Alternatively, you can view suspension details directly in the dashboard by clicking on the “Suspended” tag that appears next to the affected User Profile.

All API calls for that User Profile will return a 403 HTTP status code.

Reactivate a Suspended User Profile

You may reactivate, i.e. unsuspend, the User Profile by:

1. Logging into the Dashboard and going to the User Profiles page.
2. Find the suspended User Profiles by clicking the “Suspended” tab or searching by the RefId of the User Profile, which is included in the email.
3. Unsuspend the User Profile by clicking the “Unsuspended” button.
4. Review and accept the compliance certification.

For a User Profile’s first suspension, the User Profile can be immediately unsuspended once you accept the compliance certification. However, for subsequent suspensions the User Profile will be reinstated 48 hours after accepting the compliance certification.

We recommend you do not use your Primary Profile as a regular User Profile. If the Primary Profile is suspended, all user profiles will also be suspended.

Managing Active User Profiles

Effective management of User Profiles is essential for maintaining an efficient system in Ayrshare. We recommend implementing a policy to remove inactive User Profiles based on your business requirements. For example, if a user hasn’t engaged with your platform by posting content, requesting analytics for some time period, or has not connected any social networks, consider deleting their Ayrshare User Profile, thus keeping your user base current and reducing future costs.

You can check if a User Profile has been active in the current month by reviewing their posting history and API usage and connections. If you determined it to be inactive, delete the User Profile.

Settings

In the User Profiles page select “⚙️ Settings” button to access global settings for your profiles. Be sure to first switch to your Primary Profile to access the settings.

Video Demo of Linking Page Customization Options

Restrict User Profile Access

Restrict Primary Profile Access

Restrict access to the Primary Profile from user and team member profiles by locking the Primary Profile. Activate the Primary Profile lock if you want to prevent team members or user profiles from accessing Profile Settings or the Account/Billing page.

When activated team member and user profiles will not be able to switch to the Primary Profile, but may switch to other team member or user profiles.

Restrict Team Member Access

Restrict access to team member profiles by locking their account. This prevents the team member from switching to any other User Profile.

Enable the lock by clicking the or icon in the top right of a team member profile.

You may also lock the team member when you create the profile.

Update Logo on Social Linking Page

Add your own logo and set the logo height for the social linking page.

Set Social Networks Access

Remove or grant your users/profiles access to the available social networks. By default all social networks are active and available.

Permissions are global across all your user profiles. Disabling only removes the network from your user’s Social Accounts view and does not remove established links.

See the create a profile endpoint for more information on disabling social networks at the User Profile level.

Set Language for Social Linking

Set the language for the social linking page. The default is English.

Available languages are:

• English
• Chinese (Simplified)
• French
• German
• Spanish

If you require a language that is not listed, please contact us.

See here for additonal translation options:

• Translate API Error Message Responses

• Translate a Post

Display Page Location

On the social linking page, if a Meta (Facebook or Instagram) or Google Business Profile Page has a location associated with it, display that location information along with the Page name. This additional location context is helpful in scenarios where there are multiple Pages with identical names, as it allows users to differentiate between them more easily.

The Page location, if available, will be displayed below the Page name in the social linking page:

Help Links Visible

Enable or disable visibility of the links to the Ayrshare help docs on your users’ social linkage page. You can also use your own by entering a URL to your publicly available docs.

Alternative Emails for Alerts

Choose different email addresses to deliver alerts, such as unlinked accounts.

Further customization, such as the title can be done via the /profiles endpoint.

Instagram Login

Enable or disable Instagram login on the social linking page.

Choose whether to enable direct Instagram Login linking that does not require a connected Facebook Page for authentication. If disabled, Instagram linking will require a connected Facebook Page for authentication.

Instagram Login is enabled by default. If you require the advanced features listed below (hashtag search, collaborations, location tagging, or brand data), you must manually disable this option to use Facebook Page authentication instead.

Direct Instagram Login vs Facebook Page Authentication

Direct Instagram Login Instagram API with Instagram Login allows Instagram professionals (businesses and creators) to link their accounts directly without needing an associated Facebook Page. This provides a simplified authentication flow.

Facebook Page Authentication (traditional method) requires users to first connect a Facebook Page that is linked to their Instagram professional account.

Feature Limitations with Direct Instagram Login

While direct Instagram Login offers convenience, certain features are not available when using this method:

• Brand/User Data - Cannot retrieve Instagram account information through the brand endpoints.
• Hashtag Search - Cannot search for hashtags on Instagram.
• Collaborations - Cannot invite collaborators to Instagram posts.
• Location Tagging - Cannot add location tags to Instagram posts.
• idId- Legacy Instagram User ID - field not returned for Instagram social analytics.

Which Method Should You Choose?

• Enable Direct Instagram Login if you only need basic posting functionality and don’t require the advanced features listed above.
• Disable Direct Instagram Login (use Facebook Page authentication) if you need access to all Instagram features, including hashtag search, collaborations, location tagging, or brand data retrieval.

For most clients, the preferred method is to use the direct Instagram Login authentication. If you’re unsure which method to use, we recommend disabling Direct Instagram Login to ensure access to all features. You can always enable it later if you determine the advanced features are not needed.

Custom Modals

You can customize the content shown in the modals that appear on the social linking page. Specifically, you can replace the body content of both the Instagram and Telegram modals with your own custom HTML content, such as displaying the content in different languages. Your custom content can include formatted text, images, or a combination of both to better suit your needs.

For example, add you custom text with and anchor link:

Custom HTML Modal

<div>
  <style>
    span.underline {
      color: blue;
      text-decoration: underline;
    }
    span.underline a {
      color: blue;
      text-decoration: none;
    }
  </style>

  <span class="underline">
    Everyone agrees that
    <a target="_blank" href="https://www.ayrshare.com">Ayrshare Rocks!</a>
  </span>
</div>

The HTML must be enclosed in <div> tags. Add custom CSS to add color and/or underlining to anchor links.

Using the API

Create and Manage Profiles

You can create, delete, and manage your profiles via the API using the /profiles endpoints. Please see below for details.

Profile

Get the Profile Key

The Profile Key is returned when you create a new profile via the API using the /profile endpoint. If you need to get the profile key again, go to the Dashboard to retrieve. See above.

Enable Messaging

You can enable messaging for your Ayrshare account in the Account page. Please see here for more details:

Messages

Max Pack Customization

In the Ayrshare Dashboard page User Profile -> Setting, you can customize aspects of the social linking page. Please see the Max Pack for details on the capabilities and features.

Customize CSS

Use your own CSS file to customize the look and feel of the social accounts page: color, fonts, hide features, change buttons, and more.

Change Page Title, Close Button, and Favicon

Set your own page title, close button, and favicon (.ico file).

Footer Text

Customize the footer text and add copyright information on the social linking page. This allows you to display the footer text in different languages.

Enterprise Features

Max Pack

All the feature of Max Pack included with Enterprise.

Automatically Resync Facebook and Instagram Pages

When security events occur on Facebook, such as password changes, all Facebook pages associated with that user account (including linked Instagram accounts) need to be reconnected to Ayrshare. For accounts managing numerous pages, this process can be time-consuming.

• The “Resync” option is available when connecting Facebook or Instagram pages.

• By enabling this feature, all previously connected pages will be automatically relinked to the user profile.

• Note: Only previously linked pages will be reconnected; new pages will not be added automatically.

• This feature supports Facebook accounts with up to 400 pages.

• For accounts exceeding 400 pages, it’s recommended to distribute pages across multiple Facebook accounts.

• Best Practice: Only use the “Resync” option when necessary to reconnect all pages. For routine operations, it’s generally not required.

White List IP

Enhance your account security by whitelisting specific IP addresses. This feature restricts API access to only approved IP addresses, adding an extra layer of protection to your Ayrshare integration.

Technical and Security Reviews

Collaborate directly with Ayrshare’s project team for comprehensive technical and security reviews. This service ensures that your integration aligns with best practices and meets your organization’s specific security requirements.

Dedicated Account Management with Priority Support

Receive personalized support from a dedicated account manager who understands your unique needs and can provide tailored solutions. Enjoy priority access to technical support, with faster response times and escalation procedures for critical issues.

Custom API Endpoints

For enterprises with specific requirements, Ayrshare can develop custom API endpoints to seamlessly integrate with your existing systems and workflows.