Set Auto Response

Automatically send message auto responses

Available on Business, Enterprise plans.

Automatically send message auto responses to the correspondent. This is useful if your customer service support desk is not currently available.

If active, the auto response is used for all social networks for a given User Profile.

Header Parameters

Authorization

string

required

API Key of the Primary Profile.

Format: Authorization: Bearer API_KEY

Profile-Key

string

Profile Key of a User Profile.

Format: Profile-Key: PROFILE_KEY

Body Parameters

autoResponseActive

boolean

default: false

Whether the auto response is active.

autoResponseWaitSeconds

number

default: 400

The number of seconds to wait before sending the auto response again to the correspondent. Default is 24 hours.

autoResponseMessage

string

The auto response message.

Default: “Thank you for contacting us. A customer care agent will get back to you soon.”

Send an empty "" string to reset the message to the default.