If you receive an error when posting about Instagram permission issues or that your account isn’t linked, even though you linked your Facebook account, it could be some access permissions were not granted.

For example, if you receive the errors:

  • Unsupported post request. Object with ID [id number] does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation

or

  • There is an issue with your Instagram account type or permissions.

Take the following steps:

​
1. Verify Your Instagram Business Account is Connected to a Facebook Page

Make sure your Instagram is a Business account and it is connected to a Facebook Page.

  1. Login to Facebook and navigate to your Facebook Page. Click ‘Settings’ from the left-hand menu on your screen.
  2. Select “Instagram” and verify your Instagram account is linked or click “Connect Account”.
  3. Unlink and re-link your Instagram account in the Ayrshare Dashboard under “Social Accounts”.
Review connected IG accounts

See here for more details:

Instagram Linking

​
2. Check your Instagram Permissions

If the issue still persists, check your permissions granted to Ayrshare.

Login to Facebook and go to the “Setting” -> “Settings & Privacy” -> “Security & Login” -> “Business Integration”.

Facebook Settings Direct Link

Click here for a direct link

On the Business Integration page, click the Ayrshare App.

Facebook Ayrshare App

A pop-up will show. Scroll down to “Upload media and create post for Instagram” and “Access profile and posts for Instagram”. Check both the boxes “Instagram Accounts”:

Check Instagram permissions Enable Instagram permissions

Click “Save”.‌

Head back to the Ayrshare Dashboard and unlink and relink Instagram. You should now have the correct permissions.